Straightforward support

Our systems are used every day by municipalities, waste collection companies and partners. That is why our service does not stop after installation.

Do you have a question, a malfunction or a component that needs to be returned? Our support team is here to help. Personal, practical and staffed by people who know the systems.

Open the service desk
Call 088 – 355 81 00
Email support@binfinity.net

The service desk is the fastest way for us to help you: it lets you provide the most context right away and track progress. You can also call or email us.


How can we help?

Choose the option that best fits your situation. The service desk will guide you to the right request.

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Report a malfunction

Is a system not working as expected? Report the incident so we can get started with the right information.

Report a malfunction
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Question or change

Need help with use, configuration, an integration or a change? Submit your question through the service desk.

Ask your question
Pictogram voor reparatie of retour van een onderdeel

Repair or return

Need a defective component inspected, repaired or replaced? Start your RMA request in one central place.

Start a return
Pictogram voor een nieuwe installatie of uitbreiding

New installation or expansion

Need a new system, additional components or an expansion? Submit a service request.

Request an expansion

Person sitting at a desk working on a computer in an office environment

One point of contact for all your support questions

Our support engineers understand the combination of hardware, software and data behind our solutions. We first investigate remotely. If that is not enough, we decide on the next step together.

  • One place for questions, malfunctions and returns
  • Visibility into the progress of your request
  • Support from people who know the system
  • Remote support and, when needed, on-site assistance

How we handle a malfunction

1. Report it

Submit your request through the service desk. The more context you provide, the faster we can get started.

2. We assess

We determine the urgency and analyse the available information and system data.

3. We resolve it

Whenever possible, we resolve the issue remotely and keep you informed.

4. On-site follow-up

If needed, we schedule a service visit, repair or replacement.

Exact response times and service levels depend on your service contract.


Support throughout the entire lifecycle

We do more than help when something breaks. Depending on your product and service contract, we also support installation, configuration, updates, integrations, preventive maintenance and further development.

That is how technology remains reliable in daily operations: not through a single delivery moment, but through continued attention throughout its lifecycle.


Need help?

Go to the service desk to submit or track a request.
support@binfinity.net · 088 – 355 81 00

Open the service desk